If it’s show day, say so — tickets marked that way go to the top.
The best route for anything broken. A ticket keeps the whole conversation in one place, puts your licence and seats in front of us alongside it, and lets you attach the show file — which is usually what turns a long thread into a five-minute answer.
Programming questions, feature requests, and other operators who have solved the thing you’re stuck on. The best place for anything that isn’t urgent.
Open the forumSeats, renewals, invoices and moving a licence between Macs. Most of it you can do yourself from your account page — including freeing a seat on a Mac you no longer have.
Your accountIf you can’t reach your account at all — a failed sign-in, a lost address — email is the way in. Everything else is better as a ticket, where the history and the files stay together.
support@cueforge.showTwo things make almost any report solvable: what the rig is (Macs, interfaces, what’s on the network) and what you did immediately before it went wrong. In the app, Status ▸ Logs has a Copy button — that log is usually the whole answer.
