Terms, privacy and refunds

Terms of service

CueForge is licensed, not sold. A subscription gives you the right to run it on up to 3 Macs at a time for as long as the subscription is active. You can move that entitlement between machines yourself, as often as you like.

You may use it commercially, including on paid productions, with no additional licence. You may not resell, sublicense, or redistribute the application itself.

Your show files are yours. They are plain document bundles containing your own media and cue data. They stay readable whether or not you keep subscribing, and nothing in them is locked to us.

When a subscription ends, the app keeps running to the end of the period you paid for plus a short buffer, so a late renewal cannot interrupt a performance. After that it stops until you renew.

CueForge is provided as-is. It is used in live performance, and while it is built with that responsibility in mind, Digital Lighting Solutions cannot be liable for losses arising from its use. Always have a plan for what happens if any part of your rig fails — that is why the redundancy features exist.

Refunds and cancellation

Cancel any time from your account. There is no notice period and no phone call. You keep access until the end of the period you have already paid for.

If CueForge does not do what this website says it does, tell us within 14 days of your first payment and we will refund it in full. We would rather return your money than have you stuck with software that does not fit your rig — which is also why the demo exists, and why the weekly plan is $19 rather than $599.

Renewals are not automatically refundable, but if one catches you by surprise — a season ended, a venue closed — write to us. We are a small operation and we would rather be reasonable than correct.

Refunds go back to the original payment method through Stripe, usually within five working days.

Privacy

What we hold, and why:

• Your email address — it is your account, and how we reach you about your licence.
• Your subscription status — mirrored from Stripe so the app knows whether it can run.
• A one-way hash of each licensed Mac’s serial number, its name, and when it last ran CueForge. The hash lets us count seats and lets you tell your machines apart. We never receive the serial itself.

We do not receive your card details. Payment is handled entirely by Stripe; we see only whether a subscription is active and when it renews.

Your shows never leave your machines. Cue lists, media and settings stay local. When you run two Macs in a session they talk directly to each other on your own network — that traffic does not pass through us.

We do not sell your data, and we do not share it with anyone except the services needed to run the product: Stripe for payment, Supabase for accounts, and our email provider for the messages we send you.

Ask us to export or delete your data at any time and we will do it. Deleting your account deactivates your licences, so do it after your last show rather than before.